Our office is situated at Via Luigi Lavizzari 17, 6850 Mendrisio (Ticino, Switzerland). We are easily accessible and also provide remote assistance throughout Ticino and beyond.

We are open Monday to Friday from 9:00 AM to 12:00 PM and from 1:30 PM to 6:30 PM. On Saturdays, we are open from 9:00 AM to 2:00 PM. We are closed on Sundays. For urgent matters, please contact us via email or phone.

Absolutely! We serve both businesses and private clients. Our services range from home PC repair to the configuration of complex corporate networks.

You can book directly through our online booking system, or by calling us at +41 91 239 15 54 or emailing us at info@edsolutiontech.ch.

Yes, we utilize professional tools such as AnyDesk and TeamViewer to resolve numerous issues remotely, eliminating the need for you to bring the device to our premises.

The cost is contingent upon the nature of the intervention. We provide complimentary and transparent quotations. For corporate clients, we also offer support contracts featuring preferential rates and guaranteed SLAs.

Yes, we provide monthly or annual support plans which encompass priority support, preventative maintenance, proactive monitoring, and reduced hourly rates.

For contracted clients, we guarantee defined response times (SLAs). For standard inquiries, we typically respond within a few hours during business operating hours.

Our servers are hosted in Swiss data centers, ensuring compliance with data protection laws (nDSG) and maximum security.

Yes, all our hosting plans feature automatic daily backups. Data is retained for a minimum of 30 days.

Absolutely! We manage the comprehensive migration of your website, encompassing databases, emails, and configurations. This service is complimentary for new clients.

We guarantee a 99.95% uptime across all our hosting plans, with 24/7 monitoring and immediate intervention in the event of issues.

We employ end-to-end encryption, advanced firewalls, enterprise antivirus solutions, and redundant backups adhering to the 3-2-1 rule. All data remains within Switzerland.

Yes, we organize cybersecurity awareness courses for employees, including anti-phishing training, secure password management, and data protection best practices.

Contact us immediately at +41 91 239 15 54. Our team will promptly intervene to contain the threat, analyze the incident, and restore systems.

Yes! Visit shop.edsolutiontech.ch to purchase hardware, software, and accessories. We ship throughout Switzerland.

All new products come with a manufacturer's warranty (minimum 2 years). For refurbished products, we offer a 12-month warranty.

Certainly! You can choose free pickup at our office in Mendrisio. Simply select this option when placing your order.

A VoIP PBX is a telephone system that utilizes the internet instead of traditional lines. It offers advanced functionalities such as IVR, call queues, mobile applications, and CRM integration, reducing costs by up to 50%.

Yes, number portability is always possible. We manage the entire transfer process from your current provider.

We utilize 3CX, one of the most widely adopted unified communications systems globally, available in cloud or on-premise versions.