Frequently asked questions
Here you'll find answers to the most common questions about our IT services, hosting, cybersecurity, websites, SEO, software, management systems and AI agents.
General
Where is ED Solution Tech Sagl located?
ED Solution Tech Sagl is located at Via Luigi Lavizzari 17, 6850 Mendrisio, Ticino, Switzerland.
Do you work only in Ticino?
We operate mainly in Ticino and Switzerland, but we can also support clients in Italy and remotely, especially for websites, hosting, SEO, software, management systems and digital services.
Do you also work with private clients?
Yes. We work with both companies and private clients, from computer repairs to network configuration and more complex solutions.
How can I book an appointment?
You can contact us by phone at +41 91 239 15 54, write to us at info@edsolutiontech.ch or use the online booking system.
IT Support
Do you offer remote support?
Yes. Many problems can be solved remotely using secure tools such as AnyDesk, TeamViewer, RustDesk or Supremo.
Do you carry out on-site interventions?
Yes. When necessary, we intervene directly at the client's premises in Ticino.
Do you have support contracts for companies?
Yes. We offer monthly or annual support plans with priority support, preventive maintenance, monitoring and dedicated conditions.
Hosting and Cloud
Where are the servers hosted?
The servers are hosted in Swiss data centres, with attention to security, continuity and data protection.
Is backup included?
Yes. Hosting plans can include automatic daily backups and retention according to the chosen plan.
Can you migrate my existing website?
Yes. We can handle the migration of website, database, email, DNS and configurations.
Websites, SEO and Marketing
Do you create websites optimised for Google?
Yes. We create websites, landing pages and SEO content designed to improve online visibility and generate contacts.
Do you also handle the copy?
Yes. We can write or improve the website copy with an SEO focus, keeping a professional tone suited to the client's sector.
Do you also manage Google Business Profile?
Yes. We can optimise the Google Business Profile listing and connect it to the local SEO strategy.
Custom software
Do you develop custom software?
Yes. We build dashboards, customer portals, internal management tools, automations and custom web applications.
Can the software be connected to the website?
Yes. We can integrate the software with website, landing pages, email, database, APIs and business tools.
Can I add features over time?
Yes. Solutions can be developed in a modular way, starting from the core functions and adding improvements later.
Management software for hair salons and beauty centres
Is the management software suitable for hair salons and beauty centres?
Yes. It is designed for hair salons, beauty centres, nail studios, beauty studios and wellness businesses.
Does it work in Switzerland and Italy?
Yes. The management software is enabled for use in Switzerland and Italy.
What can it manage?
It lets you manage appointments, clients, services, operators, calendar, history and online bookings.
Can it be integrated with the website?
Yes. It can be connected to the website, landing pages and the salon's marketing strategies.
Cybersecurity
How do you protect client data?
We use solutions such as firewalls, enterprise antivirus, encrypted backups, secure access and good security practices.
Do you offer cybersecurity training?
Yes. We organise anti-phishing training, password management, email security and good practices for staff.
AI Agents
What are private AI agents?
They are digital assistants configured to respond, automate processes and support the company across different channels.
Which channels can they work on?
They can be integrated with WhatsApp, Telegram, email, Slack, Teams, Discord, Google Chat and other channels.
Does the data stay under control?
The solution can be installed on a dedicated VPS or private server, offering greater control over infrastructure and integrations.